Privacy policy

1. Purpose

This policy applies to all the processing of personal data carried out by Sobinco nv and aims to inform the user about the way Sobinco nv carries out the processing of personal data (including details on the type of personal data collected and the purpose of processing) and about the user's rights regarding their personal data.

2. Contact - How can I contact?

In case of questions regarding the Privacy Policy, the user can contact Sobinco nv through the following means:

Headquarters is located at: Waregemstraat 5, 9870 Zulte

The user can establish a direct and effective communication with Sobinco nv by sending a written communication to one of the addresses mentioned or by sending an e-mail to the address: commercial@sobinco.com In addition, below is information about the person responsible for processing your personal data:

Trade name: Sobinco nv
Identity of the responsible party: Sobinco nv
Address: Waregemstraat 5, 9870 Zulte
E-mail: commercial@sobinco.com
Phone number: +32 9 388 88 81

3. Processing identification - How do we collect personal data?

In accordance with current data protection regulations, in particular:

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter the “GDPR”)

Sobinco nv collects personal data in its possession when the user:

(i). fills out the forms of https://www.sobinco.com/en// ('site');
(ii). subscribes to the newsletter;
(iii). responds to a poll or completes a web form;
(iv). fills out a printed form;
(v). sends an e-mail or communicates by phone, which is then loaded into the corresponding forms;

4. Personal data collected - What personal data do we collect?

Sobinco nv collects information when visiting their web site, mainly by filling out their registration forms.

The following data are collected: full name, email, phone number and address.

As a rule, when personal data are requested in order to use a service or access certain content, their provision is not mandatory, except in those cases where it is specifically indicated that they are data required for the provision of the service. In this case, the user can freely choose not to register and/or not to contract the services.

The user declares and guarantees that all the data provided by him are true and correct and undertakes to update them. Changes shall be reported to the Data Protection Officer or to the address mentioned in Article 2 above.

The user also acknowledges that the data requested by Sobinco nv are necessary, appropriate and not excessive to fulfill the objectives mentioned in Article 5 below, which would be impossible if these data were not provided.

Any false or inaccurate statement resulting from the information and data provided, as well as the damage that this information may cause, will be the responsibility of the user.

5. Purpose - What do we use personal data for?

The personal data requested by the user is used for the following purposes:

To provide our Service and fulfill your requests. We use your data to provide and maintain our Service, to process and fulfill your requests, to communicate with you about your use of our Service or changes to our Service, to respond to your inquiries, and for other customer service and business administration purposes. For example, when you sign up for a newsletter, we may use your personal information to deliver that newsletter to you.
Identification and authentication purposes. We may use your information for identification and authentication purposes. For example, when you enter your account login ID and password to access one of our registration or login portals, we use your login information to verify your identity.
Personalization. We use your information to tailor the content and information we may send or display to you, to offer location customization and personalized help and instructions, and to otherwise personalize your experience while using the Service. For example, if you allow us to collect geolocation data, we will use this information to deliver content around your specific location and to identify business locations/ listings around your location.
Marketing and promotional purposes. We may use your information to send you news and newsletters and event updates and to communicate with you about new features, offers, events or products, or to otherwise contact you about information we think may be of interest to you. We may also use your information to display advertisements to you on our site (including to sell advertising space on the Service) and on other unaffiliated websites and services.
Research and Reporting. We may use your information to administer surveys and questionnaires (online and offline) for research and reporting purposes to help us better serve individuals by learning more about their needs and the quality of the products, services and educational information we offer. Survey responses may be used to determine the effectiveness of our Service, various types of communications, advertising campaigns and/or promotional activities.
Combining Information. We (and our third-party business partners on our behalf) may aggregate, mix or otherwise combine information, including your personal information, in furtherance of the purposes described above.
To comply with legal obligations. We may use your information to comply with our legal obligations or to exercise or defend our rights or the rights of a third party, including complying with requests from law enforcement or government agencies and participating in compliance audits.
To protect us and others. We may use your information as we deem necessary to investigate, prevent, or take action regarding suspected or actual illegal activity, fraud, situations involving potential threats to the safety of any person, or to otherwise enforce this Policy, our Terms of Service, and the integrity of the Service.
Anonymized Data. We may also de-identify or anonymize your data in such a way that you cannot reasonably be re-identified by us or any other party, and we may use such anonymized data for any purpose permitted under applicable law. To the extent we de-identify data originally based on personal information, we will retain and use such data in an anonymized form and will not attempt to re-identify the data.

The data subject to processing will not be used for purposes that are different from or incompatible with the aforementioned purposes that justified their original collection. With all this said, it is noted that the recorded data, in addition to the purposes for which they were expressly collected, may also be used for doing statistics, managing incidents or conducting market research. In these cases, however, Sobinco nv will perform a compatibility analysis in accordance with the applicable regulations. The processing will only be authorized if the original purpose is compatible with the new purpose or is authorized in accordance with an independent legal basis. In these cases, the user will be informed of the changes in the purpose or legal basis for processing their data. We remind the user that he can oppose the sending of commercial communications (unsubscribe) and stop receiving emails from Sobinco nv, by reliably notifying Sobinco nv, which will proceed to interruption in the shortest possible time after receiving such communications. For this purpose, Sobinco nv can send an e-mail to the address mentioned in point 2, send a letter to the address mentioned in point 2 or directly follow the unsubscribe instructions mentioned at the end of each e-mail from Sobinco nv.

6. How we use your information.

We will use the information we collect about you for the following purposes:

Administration information
Targeted advertisements
Administration information

If we want to use your information for any other purpose, we will ask for your consent and we will use your information only after you have given your consent and only for the purpose for which you have given consent, unless we are required to do so by law.

We will retain your personal information with us for 120 months after user accounts become inactive or as long as we need it to fulfill the purposes for which it was collected as described in this privacy policy.

7. Consent

By providing personal data to Sobinco nv, the user declares the full and unconditional processing of these data by Sobinco nv. The user hereby gives voluntary, explicit and informative consent to Sobinco nv to use the collected data for the purposes mentioned in paragraph 5, as well as its inclusion in the Sobinco database.

Sobinco nv carries out the processing of the user's data justified by: (i) the entering into an agreement with Sobinco nv by the user, in accordance with the terms and conditions made available to the user upon completion of the application form for services (prior to any appointment), which the user may accept (after reading it) by the check box included for this purpose; and (ii) the user's free, informative and unambiguous consent, given after reading through this privacy policy in which Sobinco nv informs you of the treatment it will carry out with your data, and if you agree to this, by the checkbox included for this purpose in the application form for services. The processing of data not covered by one of the legal grounds indicated above will be carried out if Sobinco nv considers it necessary to protect a legitimate interest and only if it does not conflict with the fundamental rights and freedoms of the user.

8. Expiration date - How long do we keep them?

Data is destroyed or archived when it is no longer strictly necessary or relevant for the purposes described in paragraph 5 above. In particular, personal data are kept for as long as the business relationship is in effect (and to the extent that the user has not previously requested deletion) and for the period during which obligations, indemnities and/or responsibilities may arise from the business relationship or for the services provided. Sobinco nv informs that it will keep the essential information to identify the origin of the stored data for the duration of the customer's relationship with Sobinco nv and/or withdrawal of consent by the user in accordance with the information in paragraph 5 of this Privacy Statement and/or the time required by applicable law.

9. Confidentiality / Assignment / International Transfer - Does Sobinco nv share data with third parties?

Sobinco nv will keep the collected personal data private and confidential and will not use it for purposes other than those mentioned in article 5 above. Sobinco nv requires the signing of confidentiality agreements and personal data processing by its employees and third parties providing services that have access to the contents of the databases (or include these obligations in the service agreements that Sobinco nv concludes with such providers, as indicated in the next paragraph).

The user's personal data collected by Sobinco nv will not be transferred, sold, exchanged, transmitted and/or communicated to any third party outside Sobinco nv without the user's consent, unless required by law and/or for the purpose of providing services to the user. This does not include certain employees and service providers who enable Sobinco nv to keep the Site operational, to comply with the purposes from article 5 above and/or to provide services to the user, who have assumed the obligation to ensure the confidentiality of the data provided and to comply with the applicable regulations for the protection of personal data, at the time of appointment. The contracts with service providers shall include the purpose, scope, content, duration, nature and purpose of data processing, the type of personal data, the categories of data owners and the obligations and responsibilities of Sobinco nv and the appointed third parties.

In particular: Sobinco nv may share the personal data provided with controlling companies, subsidiaries, affiliates, related companies and/or intermediaries associated with Sobinco nv.

Sobinco nv may share certain personal data provided by the user internally within Sobinco nv, with certain departments, such as administration, marketing or IT.

In certain cases, Sobinco nv transfers personal data based on a legitimate interest and the economic and technical benefits associated with the use of specialized providers. In this regard:
- Facebook. Sobinco nv has integrated components of Facebook on the site. In particular, Sobinco nv uses the Facebook advertising platform. The company operating the Facebook services is Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. The user can consult the privacy statement and other legal aspects of this company at the following link: https://nl-nl.facebook.com/about/privacy/.
- Linkedin. The site has links to Linkedin. As stated in Section 13 below, these links allow the user to leave the site and be redirected to Linkedin. The user can consult Linkedin's privacy statement and other legal aspects at the following link: https://www.linkedin.com/legal/privacy-policy.
Google Analytics. Sobinco nv uses Google Analytics for website analysis. This integration means that Google collects the user's IP address and usage data. Users can consult Google Analytics' privacy policy and other legal information by visiting the following link: https://policies.google.com/privacy
- Social networks. Sobinco nv also uses social networks, such as Facebook or Instagram, and has integrated features of these networks into its services. Users may only use these social networks to the extent that they are registered in them and logged in with their username at the social network in question. These social networks have their own privacy policies and their own terms and conditions, over which Sobinco nv has no influence or control.

Finally, you should be aware that Sobinco nv may disclose (and Sobinco nv reserves the right to disclose) your data in the following cases:

Business transfer: If we or our subsidiaries are acquired, merged or invested in by another company, or if any of our assets are transferred or may be transferred to another company, whether as part of bankruptcy or insolvency proceedings or otherwise, we may transfer the information we have collected about you to the other company. As part of the business transfer process, we may disclose certain information about you to lenders, auditors and outside advisors, including attorneys and consultants.
Compliance with the law: We may disclose your personal information to comply with the law, legal process, court order or other legal process, such as in response to a court order or subpoena.
Protection and facilitation of rights: we may disclose your personal information when we believe it is appropriate to investigate, prevent or take action regarding illegal activity, suspected fraud, situations that may pose a potential threat to the safety of any person, or violations of law. our Terms of Service or this Policy. This disclosure may also include the use of your personal information as evidence in lawsuits involving us. In addition, we may disclose your personal data when necessary to assist you in exercising your rights under Sobinco nv's General Terms and Conditions and this Privacy Policy.
Reasons related to public safety, national defense or public health: in situations where there are legitimate reasons related to community safety, national defense or public health, your personal data may be disclosed.
Aggregated, anonymized or anonymized information: We may disclose aggregated, anonymized or anonymized information about you for any purpose permitted by applicable law.
Consent: with your consent, we may disclose your personal information.

10. Security - How do we ensure data security?

Sobinco nv declares its intention to take the technical and organizational measures necessary to ensure the security, integrity and confidentiality of data, in accordance with the provisions of the RGPD to prevent their falsification, loss, consultation or unauthorized processing.

Sobinco nv does not guarantee absolute privacy when using the Site, as the possibility that unauthorized third parties may learn about it cannot be excluded. The user acknowledges that the existing technical means providing security are not impenetrable and that even when taking all reasonable security measures it is possible to suffer manipulation, destruction and/or loss of information. If a security incident is detected that poses a significant risk to the data owner, this event will be immediately reported to the competent supervisory authority, together with the corrective and palliative measures taken and/or to be taken.

Sobinco nv is not responsible for the loss or deletion of data by users. Similarly, Sobinco nv does not accept any responsibility for any damage caused by computer viruses.

Finally, users must also take measures to protect their information. Sobinco nv stresses that you take every precaution to protect your personal information while using the Internet.

At a minimum, you are advised to regularly change your password, using a combination of letters and numbers, and make sure you are using a secure browser.

11. Rights of the data owner and procedures to answer their exercise - What are my rights as a data owner?

The user who is the data owner may at any time exercise the rights of access, rectification, cancellation, objection, restriction of processing, portability, confidentiality and deletion with respect to their personal data, in accordance with the provisions of Article 15 and following of the RGPD, as applicable. The exercise of these rights can be carried out by the user himself via an e-mail to commercial@sobinco.com , or by one of the methods mentioned in the above mentioned applicable regulations. Sobinco nv may request the necessary data to validate the identity of the owner of the data.

The deletion of some data will not take place if it may harm the legitimate rights or interests of third parties, or if there is a legal obligation to retain the data.

If you are located in the UK or EEA and subject to national or local legal exemptions, you have certain data protection rights under certain circumstances. Please contact us if you wish to exercise any of these rights.

Withdraw their consent at any time. Users have the right to withdraw their consent if they have previously consented to the processing of their personal data.
Object to the processing of their data. Users have the right to object to the processing of their data if the processing is carried out on a legal basis other than consent.
Access to their data. Users have the right to learn whether data is being processed by the Owner, to obtain disclosure about certain aspects of the processing, and to obtain a copy of the data being processed.
Verify and seek rectification. Users have the right to verify the accuracy of their data and request that it be updated or corrected.
Limit the processing of their data. Users have the right to restrict the processing of their data. In this case, the Owner will not process their Data for any purpose other than to store it.
Have their personal data deleted or otherwise removed. Users have the right to obtain deletion of their Data from the Owner.
Receive their data and have it transferred to another administrator. Users have the right to receive their data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted unhindered to another administrator.
Filing a Claim. Users have the right to file a claim with their competent data protection authority.

12. Training - Do we train?

The personnel of Sobinco nv who perform functions related to the processing of personal data are trained to ensure better protection of personal data and the rights of data subjects.

13. Links to third parties - Does our Site contain links to other sites?

The Site may contain links to third-party websites, with or without advertising content, whose privacy policies differ from those of Sobinco nv. The linked websites have no connection with Sobinco nv and their presence in no way implies a suggestion, invitation or recommendation to visit the destination sites or any form of link or association between Sobinco nv and such websites. Sobinco nv shall not be responsible or liable for the content, use and activities of these linked sites, nor for any damages, present or future, material or moral, direct or indirect, suffered by users and resulting from the information contained in these sites or from the relationship that users may establish with third parties whose services are published on the Site. Nevertheless, any comments on these linked sites are useful to Sobinco nv in order to improve the services and/or ensure the integrity of the Site. Sobinco nv is committed to doing everything possible to prevent the presence on the Site of links to sites with illegal content.

14. Privacy of children

At Sobinco nv, we recognize the importance of protecting the privacy of children. Our commitment to protecting the personal information of minors is unwavering. We may collect and process personal information from children under the age of 13, but only in accordance with all applicable laws and regulations, including obtaining parental or guardian consent, if required.

If you are a parent or guardian and believe that we have collected personal information from your child without proper consent, please contact us immediately, and we will take immediate action to address the situation.

For residents of the EU: We do not collect or process personal data from individuals in the EU under the age of 16 without the express consent of a parent or guardian. Our websites and services aimed at children include age verification and require appropriate consents.

15. Cookies - Do we use cookies?

When the user visits the Site, Sobinco nv may store some information on their computer in the form of a “cookie” or similar file. The Site uses cookies to (i) track advertisements, (ii) collect data on Site traffic and (iii) improve the user experience when using the Site.

Users should be aware that in order to visit the Site, it is not necessary to allow the installation of cookies sent by the Site. This may only be required in connection with certain services. The user can delete cookies from his/her computer's hard drive, block access to his/her computer through his/her browser or choose the corresponding option when asked about the possibility of using cookies for these purposes and in accordance with Sobinco nv's Cookie Policy.

Cookies are information files that a website or the provider of certain site services transfers to the hard drive of the user's computer via the browser program. Cookies themselves cannot identify the user personally (although they may contain the user's IP address), but they enable them to recognize the user's browser and store certain data (the user's operating system, the domain name of the website from which the Site is linked, among others). Sobinco nv reserves the right to use the services of third parties.

16. Approval

The use of the Site by the user implies the knowledge and full approval of the privacy policy of Sobinco nv and the general terms and conditions of Sobinco nv, if applicable. Similarly, the user accepts the privacy policy of Sobinco nv and the general terms and conditions of Sobinco nv by completing the request for service.

17. Modifications - Is this the most recent version?

This is the current version of Sobinco nv's Privacy Policy, updated on November 20, 2024.

Sobinco nv may modify this Privacy Policy at any time and without notice. These changes will be effective from their publication on the Site or when notified to users through any of the available means, whichever occurs first. Users should regularly inform themselves of the terms contained herein by logging in periodically.